Orders placed Monday through Friday by 11:00 AM EST will be processed and shipped the same business day. Orders placed on weekends or national holidays will be processed the following business day.

Standard Delivery Times:

East Coast: 2–3 business days

West Coast: 3–5 business days

International: 5–10 business days

Note: For Quartz Licensed-in items, please allow up to 2 weeks for processing. You will receive a notification via email once your parcel has shipped.

Shipping Rates:

Standard Shipping: CAD 11.98

Free Shipping: Complimentary on orders over CAD 200.

Restrictions: LianNova does not deliver to PO boxes or APO/FPO addresses. Items remain the property of LianNova until final payment is received. While we strive to meet all delivery deadlines, LianNova assumes no liability for delays caused by third-party delivery partners or unforeseen circumstances.

Returns & Exchanges (Final Sale Policy)

Quality Assurance

LianNova takes great pride in the quality and authenticity of our products. Each crystal is a natural energy piece, carefully selected and inspected before shipment.

Final Sale Policy

Due to the personal-use nature of crystal jewelry and mineral specimens, all crystal products are final sale.

We do not accept returns, exchanges, or refunds once an order has been delivered.

Returns based on personal preference, aesthetic expectations, or a change of mind will not be accepted.

Defects & Natural Characteristics

Returns or exchanges will only be considered in the rare event of a verified manufacturing defect.

Please note that the following natural characteristics are part of the stone's geological formation and are not considered defects:

Natural inclusions

Internal lines or natural fractures

Varying colour gradients

Unique mineral growth patterns

By placing an order with LianNova, customers acknowledge and accept this Final Sale policy.

To preserve the brilliance and energy of natural crystals, treat them with the same care you would give precious jewelry. The following recommendations combine gemstone care and crystal cleansing insights and can be used as a routine guide:

Jewelry (Bracelets, Necklaces & Rings)

Storage & Protection:

After wearing, return your crystal jewelry to its original box or a soft pouch or compartmentalized jewelry box. Separate pieces to avoid scratches—many natural stones are relatively soft and can be abraded or chipped by harder materials.

Keep Away from Chemicals and Heat:

Perfumes, lotions, hairspray, cleaning products and chlorine may corrode crystal surfaces or metal plating, so avoid contact. Certain stones (such as amethyst, rose quartz and citrine) may fade if exposed to direct sunlight for long periods; store them in a cool, shaded place.

Wearing Tips:

Remove your crystal jewelry before washing hands, bathing, swimming, exercising or doing housework to prevent water damage, sweat build-up and accidental knocks.

Routine Cleaning:

• For harder crystals (the quartz family—clear quartz, amethyst, citrine, etc.), wipe gently with lukewarm water mixed with a few drops of mild soap and then pat dry. Do not soak for extended periods, especially if your piece has glued settings.

• For soft or porous stones (such as malachite, turquoise, lapis lazuli or moonstone), simply wipe with a clean, soft cloth; avoid water or soap.

• Skip abrasive materials such as toothpaste, rough cloths or hard brushes that can scratch the surface.

Crystal Figurines & Sculptures

1. Surface Cleaning: Dust with a soft, lint‑free cloth. For a deeper clean, quickly rinse in lukewarm water by hand and dry immediately; avoid soaking to protect delicate inclusions. Do not use harsh cleaners or glass sprays, which can etch the surface.

2. Prevent Impact: Even though many crystals are hard, dropping or striking them may cause cracks or chips. Display pieces away from vibrations and out of reach of children.

Energetic Cleansing & Demagnetization (Optional)

Some enthusiasts believe that crystals absorb surrounding energies and need periodic “cleansing” or “charging.” If you wish to explore this, the following methods are common. Always check a stone’s hardness and composition first—no single technique is suitable for all crystals:

1. Running Water or Saltwater: 

For water‑safe stones (quartz varieties like clear quartz, amethyst, citrine), run them under cool water for a few minutes while visualizing stagnant energy being washed away. Alternatively, dissolve a small amount of sea salt in water and soak sturdy stones for several hours before rinsing and drying. Do not use water or saltwater on porous or metal‑bearing stones (e.g., malachite, hematite, turquoise), which may be damaged.

3. Smoke Cleansing: 

Pass crystals through the smoke of smoldering sage, palo santo or sandalwood for 30–60 seconds. Tradition holds that the smoke carries away unwanted energies. This method is gentle and safe for all stones, especially those that cannot be washed.

4. Sound Vibration:

Place crystals near a Tibetan singing bowl, tuning fork or bell and play for one or two minutes. Sound waves are thought to dislodge and dissipate negative energies and work well for larger clusters or groups.

5. Earth Burial:

Bury crystals in clean soil (your garden or a plant pot) for 24–48 hours. The earth is believed to absorb disharmony and restore grounding. Mark the spot to avoid misplacing them and ensure the soil is free of chemicals.

6. Sunlight or Moonlight Bath:

Expose crystals to sunlight or moonlight for an hour or two—full moon energy is considered especially gentle. Sunlight suits stones like clear quartz, citrine and tiger’s eye, while many colored crystals (amethyst, rose quartz, aquamarine) may fade if left in intense sun for too long.

7. Quartz or Selenite Charging:

Place smaller stones on a large clear quartz cluster or selenite slab for several hours or overnight to cleanse and recharge them.

Tips:

1. Because every natural crystal is unique and may contain internal fractures or inclusions, verify its hardness and sensitivity before cleaning. When in doubt, stick to dry wiping and avoid water or chemicals.

8. If metal settings loosen or the chain breaks, seek professional repair rather than attempting to fix it yourself.

9. The care guide is for routine maintenance; it does not claim medical benefits. Descriptions of crystal effects stem from folk belief and have not been scientifically proven, please approach them with discernment.

Following these steps will help your LianNova crystal jewelry and décor pieces maintain their beauty and vitality for years to come. Enjoy your crystal journey!

Make your gift even more special with a premium branded bag and colorful bow wrapping. You may also include a personalized gift message.

Please note:

By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.

Sustainability:

Our gift wrapping materials have been chosen with our beautiful planet in mind.